Privacy Policy
Last updated: 15 October 2026
AusLabourBank is operated by Alright Group Pty Ltd (ABN 62 632 465 939). In this policy, “AusLabourBank”, “we” and “us” refer to Alright Group Pty Ltd. Alright Group Pty Ltd handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with, how long we keep it and how you can contact us.
Information we collect
When you enquire as an employer, register for hospitality or aged care roles, register graduate career interest, or enquire about career support, we may collect:
- Contact details, such as your name, email address, phone number and WeChat ID (if provided)
- Business details, if you enquire as an employer
- Education and work background, role preferences and availability
- For aged care registrations: self-reported qualifications and background-screening status (such as whether a check is current). We do not request screening certificates or details of any record through these forms.
- For university and graduate registrations: institution, field of study, expected graduation month and preferred career interests.
- Your resume or CV, if you upload one
- Self-reported work-rights information, collected through job applications and event registrations for initial matching
- Your consent choices and communication preferences, and the dates you gave or withdrew them
- Referral information, such as campaign or source identifiers (UTM parameters)
- Anything else you choose to include in a form or message
Please do not send passport or visa documents. We do not need them.
How we use your information
- To respond to your enquiry or application and provide the services you ask for
- To consider you for suitable roles and, with your consent, put you forward to employers
- To send you updates about our services, events and job-search information, but only if you have opted in
- To issue invoices, keep business records and meet our legal obligations
Who we share it with
- Prospective employers: we share identifiable candidate details or a resume only with consent and after checking with the candidate about the specific role and employer. We may discuss a genuinely de-identified skills summary where appropriate. Candidates can withdraw employer-sharing permission by emailing us; withdrawal will apply to future sharing.
- Service providers who help us run the business, such as website and form hosting, email, customer relationship management (CRM) and invoicing providers. They may only use the information to provide their services to us.
- Related entities: AusLabourBank and Mercury Institute of Victoria are related entities. We do not give your personal information to Mercury, or to any other related entity, simply because of that relationship. We share it with a related entity only if you ask us to or agree, if the law requires it, or if it is genuinely necessary to provide a service you have requested.
- Authorities, where required or authorised by law.
We do not sell personal information, and we do not give it to other businesses for their own marketing.
Storage outside Australia
Some of our service providers store or process information in Australia and overseas, including in the United States. Where we use overseas providers, we take reasonable steps to ensure they handle your information in a way that is consistent with the Australian Privacy Principles.
Payments
Career support fees are paid through an invoice issued with our accounting system. Card payments are processed by the invoicing provider's payment service. We do not see or store your full card details.
Updates and marketing
We only send job seekers updates about our services, events or job-search information if they have ticked the box to receive them. Employers who send us an enquiry may hear from us about that enquiry; we send employers marketing only where they have agreed to receive it. Every marketing message identifies us and includes an easy way to unsubscribe, and you can opt out at any time by emailing admin@auslabourbank.com.
How long we keep information
- Job applicants who expressly ask us to keep their details for future roles: up to 24 months. Graduate career registrations are used for opportunity matching and are not retained for 24 months unless separately agreed.
- People who opt in to updates: we keep their contact details and preferences until they unsubscribe. This does not extend how long we keep resumes or application details.
- Job applicants who do not choose either option: we delete or de-identify their information within 6 months after the recruitment process ends.
- Employer enquiries: for as long as reasonably needed to manage the business relationship.
- Invoices and payment records: at least five years, as required by tax law.
We may keep information for longer where we need it to deal with a complaint or dispute, or where the law requires it. You can ask us to delete your information sooner at any time.
Security
Access to personal information is limited to authorised AusLabourBank staff who need it for their work. We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access.
Cookies and analytics
Our website does not currently use analytics or advertising cookies. If that changes, we will update this policy. We use essential browser storage to remember your language preference and, where available, how you found our website (for example the referring site or campaign, and the first page you visited). This information stays in your browser, is not used for advertising, and is only sent to us if you choose to submit a form.
Migration and visa matters
AusLabourBank is not a registered migration agency and does not provide immigration assistance. We do not collect information to give visa or migration advice. Visa and migration questions should go to a MARA-registered migration agent or Australian legal practitioner.
Access and correction
You can ask to see or correct the personal information we hold about you by emailing admin@auslabourbank.com. We will respond within 30 days.
Complaints
If you have a concern about how we have handled your personal information, please email admin@auslabourbank.com. We will acknowledge your complaint within 5 business days and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
AusLabourBank is operated by Alright Group Pty Ltd (ABN 62 632 465 939). Address: Level 1, 117 Lonsdale Street, Melbourne VIC 3000. Email: admin@auslabourbank.com.