Career Support Terms
Last updated: September 2026
1. Who we are
These terms apply to paid career support provided through AusLabourBank by Alright Group Pty Ltd (ABN 62 632 465 939), the company that operates AusLabourBank. In these terms, "we" and "us" refer to Alright Group Pty Ltd. Address: Level 1, 117 Lonsdale Street, Melbourne VIC 3000.
2. Services and prices
Career Direction Assessment — A$390 incl. GST: after the service is confirmed, we send you a structured questionnaire to complete at your own pace. There is no appointment or one-on-one session. The questions help you reflect on your qualifications, experience, skills, interests and work preferences. We provide a written summary of potential role directions and practical next steps within 7 business days after receiving your completed assessment.
Resume & Cover Letter Pack — A$320 incl. GST: your existing resume revised for one target role type using the information you provide, plus one tailored cover letter template you can adapt for individual applications. The first draft is provided within 7 business days after we receive your complete materials and includes one revision round based on your feedback.
Any additional work, such as versions for further role types, is quoted in writing before it begins.
3. What these services do not include
These services help you prepare your own job search. They do not include job placement, interviews or employer introductions. Paying for career support gives you no priority in any recruitment we carry out for employers; our free hospitality job application is a separate service.
We do not guarantee a job offer, an interview, employer sponsorship, or any visa, 485, PR, state nomination or skills assessment outcome. We are not a registered migration agency, do not provide immigration assistance and do not give legal advice. Visa and migration questions should be directed to a MARA-registered migration agent or Australian legal practitioner.
4. Enquiry and payment
After you submit an enquiry we confirm the selected service, required information, delivery timing and price by email, then send an invoice. Payment is due before we begin the assessment summary or resume work. Nothing is charged and no work begins until you have confirmed.
5. Rescheduling, cancellation and refunds
Career Direction Assessment: you can cancel for a full refund before we begin preparing your written summary. If you cancel after work has started, we refund the fee less the value of work already completed, which we will explain in writing. Once the summary has been delivered, we do not give refunds for a change of mind. None of this limits your rights under the Australian Consumer Law (see section 6).
Resume & Cover Letter Pack: you can cancel for a full refund before we start work. If you cancel after we have started, we refund the fee less the value of work already completed, which we will explain in writing.
To cancel or ask for a refund, email admin@auslabourbank.com. Approved refunds are paid to the original payment method within 10 business days.
6. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. Nothing in these terms limits those rights. If a service does not meet a consumer guarantee, contact us and we will work with you on a remedy, which may include redoing the work or a refund.
7. Related-party disclosure
AusLabourBank's founder and director is also a director and the Principal Executive Officer of Mercury Institute of Victoria, a registered training organisation. AusLabourBank is a separate business and its services are not part of any course. Whether or not you purchase AusLabourBank services has no effect on your admission, study, results, attendance or completion with any education provider.
8. Your information
We handle your information in line with our Privacy Policy. We only share your resume with an employer if you separately apply through our free hospitality job application and consent to sharing.
9. Questions and complaints
Email admin@auslabourbank.com or call 0401 631 138. We aim to respond to complaints within 5 business days. These terms are governed by the laws of Victoria, Australia.